Privacy Policy

AssuredHold™ is operated by AssuredHold LLC ("we"). This policy explains what information we handle when merchants use AssuredHold to place security-deposit holds, and when renters authorize them.

Card information

Renters enter their card on a secure payment page that Stripe, our payment processor, serves from its own website. Card details go directly to Stripe. Card numbers never pass through or are stored on our servers, and our own pages have no card field. Stripe's handling of payment information is governed by Stripe's own privacy policy.

To help prevent fraud, Stripe may also collect technical information from renters' devices and browsers during checkout, such as device and browser details and how the page is used. That collection is done by Stripe under Stripe's own privacy policy.

Information we collect

From merchants:

• Account details: email address, business name, and sign-in credentials (managed by our authentication provider; if you sign in with Google, we receive your Google account email).
• Subscription and billing status, and identifiers linking your account to Stripe, including the ID of the Stripe account you connect to receive deposits. The identity and bank details you give to Stripe when connecting are collected by Stripe and are subject to Stripe's privacy policy — we do not receive or store them.
• If you connect a Stripe account you already use, Stripe may notify us about other payment activity on that account. We act only on the holds you create in AssuredHold and ignore and do not store anything else.
• The holds you create: renter name, phone number, item rented, deposit amount, optional contract number and rental dates.

From renters:

• Email address entered on Stripe's payment page (Stripe passes it to us; it is used for Stripe's receipt, shown to the merchant, and used to email you about what happens to your hold).
• A record that you acknowledged the deposit terms, with a timestamp.
• Payment status and Stripe reference identifiers for the hold (not card numbers).

We also keep a history of actions taken on each hold (for example created, authorized, captured, released, or disputed) so merchants and we can understand what happened and when.

How we use it

• To place, release, and capture deposit holds on behalf of the merchant.
• To show merchants the status and history of their holds and to track disputes.
• To email renters when a hold is placed on their card, and when it is captured (the amount taken and the reason the merchant gave) or released.
• To operate, secure, and troubleshoot the service, and to bill merchants.

We do not sell personal information.

Who we share it with

We use service providers to run AssuredHold, and they process information on our behalf:

• Stripe — payment processing, subscription billing, and dispute handling.
• Supabase — database and authentication.
• Vercel — application hosting.
• Google — only if you choose to sign in with Google.
• Resend — sending email: notices to renters about their deposit hold (placed, captured or released), and account emails to merchants (such as confirming an address or resetting a password). It receives the recipient's email address and the message.
• Sentry — error monitoring. When something breaks, it receives a technical error report (the error, the type of page, the kind of browser and device, and our internal account identifier). We configure it not to collect names, emails, phone numbers, request contents or cookies, and we remove any that appear in an error message.

Renter information entered for a hold is made available to the merchant who created it, since the hold is part of the merchant's rental relationship with the renter.

Your choices

To ask what information we hold about you, or to request correction or deletion, contact us at support@assuredhold.com. Renters can also contact the merchant they rented from. We may need to retain some records where required for payments, disputes, or legal reasons.

Our role with renter information

For information entered about a renter when a merchant creates a hold, we act on the merchant's behalf to provide the service. Renters can contact the merchant they rented from about their information, and we may refer requests to that merchant. Renters can also contact us directly and we will help where we can.

How long we keep information

• Merchant account information is kept while the account is active, and for a reasonable period afterwards where needed for billing, security, or legal reasons.
• Hold history and renter information tied to a hold are kept as long as needed to handle payment disputes, meet legal and accounting requirements, and resolve questions about that hold. After that we delete or anonymize them.
• You can ask us to delete your information at any time (see "Your choices"); we will do so unless we need to keep it for the reasons above.

Cookies and tracking

We use only strictly necessary cookies and local storage, to keep merchants signed in, protect the app, and show a form error after a failed submission. We do not use advertising or cross-site tracking cookies, and we do not use analytics tools. Our hosting provider also keeps standard server logs (such as IP addresses and pages requested) for security and reliability. Because we do not track people across websites, we do not change how the site works in response to "Do Not Track" browser signals. Stripe's payment page, which renters are sent to when they authorize a hold, is a separate website run by Stripe and uses its own cookies and similar technologies, governed by Stripe's privacy policy.

Children

AssuredHold is a business service and is not intended for anyone under 18. We do not knowingly collect information from children.

Security

We use access controls so merchants can only see their own data, and we rely on Stripe for card security. No system is perfectly secure, and we cannot guarantee absolute security.

Changes

We may update this policy and will change the "Last updated" date above when we do.

Contact

AssuredHold LLC — support@assuredhold.com