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Deposit holds are placed on your Stripe account, so any amount you capture goes into your own Stripe balance and is paid out to your bank on Stripe's schedule — AssuredHold never holds your deposit money. You manage payouts, receipts, and disputes in your Stripe dashboard.

AssuredHold only creates, captures, and releases the deposit holds you create in AssuredHold, and only when you click — you authorize this when you connect Stripe. It takes no cut of deposits and never charges you for them; it is paid for by your subscription. Everything on your Stripe account (each hold, capture, fee, and dispute) shows up in your own Stripe dashboard, so you can check at any time. You should see only Stripe's own processing fee on a capture — never a fee going to AssuredHold.

Yes. When you connect Stripe, Stripe creates (or asks you to sign in to) a Stripe login for your business and usually asks you to turn on two-step sign-in with an authenticator app or text messages. That login is Stripe's, not AssuredHold's: it's how you see payouts, receipts, and disputes in your own Stripe dashboard. Use a password manager, keep your recovery codes somewhere safe, and use an email address you will always have access to.

Not necessarily. If the Payments page offers "I already have a Stripe account", choose it: you sign in to your existing Stripe account on Stripe's own page and approve the connection, and AssuredHold adds deposit holds to that account. Your login, bank details, payment history, and other payments are unchanged, and you can disconnect any time in your Stripe settings. If you would rather keep deposits apart from your other sales, create a new Stripe account from the same page: sign in with the email you already use for Stripe and it can reuse information it already has instead of asking again.

You do. Stripe deducts its processing fee from your balance when you capture; nothing is charged if you release a hold. AssuredHold takes no cut of deposits — it's paid for by your subscription.

No. Authorization only reserves the deposit amount on their card. Money moves only if you capture some or all of it. If you release the hold, they are never charged.

Card networks generally expire an uncaptured authorization after about 7 days (it varies slightly by card). The dashboard shows an amber badge at 5 days and red at 7+ so you can resolve it in time. Resolve a hold before it expires — an expired hold can no longer be captured.

Pending: you created the hold but the renter hasn't completed checkout. Authorized: the funds are reserved and waiting on you. Captured / Partially Captured: you took all or part of the deposit. Released: the hold was returned in full. Failed: the renter's card was declined — the same link can be used to retry.

Yes, until the renter authorizes it — use "Edit details" on the hold. After that the amount is locked in with the card network, so details can no longer be edited.

AssuredHold records the dispute automatically and shows a badge counting down to the response deadline. Responding happens in your Stripe Dashboard (a link is on the hold's page). If you recorded a contract number, it's shown there as likely evidence to attach. Missing the deadline loses the dispute by default, so watch the badge.

You get 2 complete transactions free — a transaction counts once a hold is resolved (released, captured, or partially captured). After that, choose a plan on the Billing page to keep creating new holds. You can always still view your dashboard and resolve holds already in progress.

Cancelling takes effect at the end of the billing period you already paid for — you keep full access until then, and the header shows the exact date. You can change your mind before then: on the Billing page, pick "Keep this plan" (or switch to another plan) and the cancellation is undone. After it ends you can resubscribe any time from the Billing page; the free trial does not come back.

Yes — use "Change plan" on the Billing page, even if you've already cancelled and still have time left. A change takes effect today: any unused time on your current plan is credited, and you pay the new plan's price minus that credit (you see the exact amount before you confirm). For example, if you cancelled a monthly plan with three weeks left and choose yearly, the yearly plan starts today and runs for a full year from today — you aren't made to wait for the monthly period to end. If a switch leaves you with credit instead of a charge (for example going from yearly down to monthly), nothing is charged and the credit is applied to future bills; it isn't refunded to your card.

No. Renters enter their card on a payment page that Stripe itself serves (checkout.stripe.com), and the details go directly to Stripe — they never pass through or get stored on our servers, and our own pages have no card field. We keep only the hold details you enter (renter name, phone, email, item, amount) and Stripe reference IDs. See the Privacy Policy for specifics.

Yes, as long as we have their email address (they type it on Stripe's payment page). When the hold is placed on their card, they get an email saying how much is reserved, that it is not a charge, and what happens next. When you capture all or part of a hold, they get an email saying how much was taken and the reason you wrote, so keep your reason factual and polite: the renter will read it. When you release a hold, they get an email saying nothing was charged. Each email is sent once, comes from AssuredHold on your behalf, and is recorded in the hold's History. If a renter has no email on file, nothing is sent.

You are. The agreement, and any decision to capture, is between you and your renter. AssuredHold provides the tool for holding and releasing the deposit — it is not a party to your rental agreement.

Your card details are typed on a payment page that Stripe itself serves (the address starts with checkout.stripe.com) and go directly to Stripe — the rental business and AssuredHold never see or store your card number. AssuredHold's own page only shows what is being held and asks you to agree, and then sends you to Stripe's page. Stripe's button may say "Pay", but it only places a hold.

The business you're renting from asked for a security deposit. It reserves that amount on your card so they can cover damage or loss if something goes wrong.

No. A hold only reserves the amount — it is not a charge. If the rental goes well, the business releases it and you are never charged.

Once the business releases it, your bank usually clears the pending hold within a few business days (timing is up to your bank). If it is never captured, it also expires on its own after about a week.

No — they can only capture up to the amount you authorized, and only as described in your rental agreement with them.

The business you rented from. The deposit and rental agreement are between you and them — their name appears in the agreement box on the checkout page.